Understanding Subscription Plans

Coachreport offers flexible pricing plans to suit different coaching needs. Here's everything you need to know:

Plan Overview

Free Plan - £0/month

Perfect for: Trying Coachreport, casual coaches, small groups

Includes:

• 2 professional reports per month
• Access to all report templates
• Basic club branding (logo and colors)
• Email delivery to parents
• Standard customer support
• PDF download capability

Limitations:

• Monthly report limit (resets each month)
• No advanced analytics
• Standard template library only
• Community support primarily

Team Plan - £3.99/month

Perfect for: Individual coaches, single team management

Everything in Free, plus:

• Unlimited reports - Create as many reports as needed
• Advanced branding - Custom colors, fonts, and layouts
• Priority email support - Faster response times
• Report analytics - See when parents view reports
• Custom templates - Create and save your own formats
• Historical data export - Download all your data

Club Plan - £8.99/month

Perfect for: Multi-team clubs, coaching academies

Everything in Coach, plus:

• Up to 5 teams - Manage multiple squads
• Multi-coach access - Permission management for staff
• Centralized dashboard - Overview of all teams and activity
• Bulk operations - Generate reports for entire teams
• Advanced permissions - Control who can access what
• Phone support - Direct line to our support team
• Custom integrations - Connect with your existing systems

Enterprise Plan - Custom pricing

Perfect for: Large academies, professional clubs, league organizations

Everything in Club, plus:

• Unlimited teams and coaches
• White-label options - Your branding throughout
• API access - Custom integrations and workflows
• Dedicated support manager - Personal point of contact
• Custom development - Bespoke features for your needs
• On-premise deployment options
• Advanced security and compliance features

Choosing the Right Plan

Decision Framework

Start with Free if:

• You're trying Coachreport for the first time
• You coach casually or seasonally
• You need fewer than 2 reports per month
• Budget is a primary concern
• You want to test the system before committing

Upgrade to Coach if:

• You need more than 2 reports monthly
• You want unlimited report generation
• Professional appearance is important
• You need custom templates or branding
• You require priority support

Consider Club if:

• You manage multiple teams
• You work with other coaches
• You need centralized management
• Bulk operations would save time
• Advanced permissions are important

Explore Enterprise if:

• You have 5+ teams
• You need custom features or integrations
• White-label branding is required
• You handle sensitive data requiring enhanced security
• Dedicated support is valuable

Usage Calculations

Estimating Report Volume

Questions to consider:

• How many players do you coach?
• How often do you want to send reports?
• Do you create different reports for different purposes?
• Are you planning to grow your program?

Example calculations:

• 15 players × 3 reports per year = 45 reports annually
• 2 teams × 12 players × 4 reports = 96 reports annually
• 20 players × monthly progress reports = 240 reports annually

Plan Features in Detail

Report Generation

Free limitations:

• 2 reports per calendar month
• Counter resets on the 1st of each month
• Unused reports don't roll over

Unlimited plans:

• No monthly limits
• Generate reports as needed
• Support for bulk operations
• Historical report access maintained

Branding Customization

Basic branding (Free):

• Upload club logo
• Set primary club color
• Basic report templates

Advanced branding (Coach+):

• Custom color schemes
• Font selection options
• Advanced template customization
• Professional layout options

White-label (Enterprise):

• Complete rebranding of platform
• Custom domain options
• Remove Coachreport references
• Fully branded email communications

Support Levels

Community support (Free):

• Online help documentation
• Community forums
• Email support (72-hour response)

Priority support (Coach):

• Email support (24-hour response)
• Priority queue for inquiries
• Advanced troubleshooting

Premium support (Club):

• Phone support during business hours
• Same-day response guarantee
• Dedicated support team

Dedicated support (Enterprise):

• Personal support manager
• Custom training sessions
• 24/7 priority support option
• Proactive system monitoring

Billing and Payment

Payment Methods

Accepted payment types:

• Major credit cards (Visa, MasterCard, Amex)
• Debit cards
• PayPal
• Bank transfers (Enterprise only)
• Purchase orders (Enterprise only)

Billing Cycles

Monthly billing:

• Charged on the same date each month
• Easy to upgrade or downgrade
• No long-term commitments
• Cancel anytime

Annual billing (10% discount):

• Save money with annual payment
• Locked-in pricing for the year
• Still can upgrade during the year
• Prorated refunds for downgrades

Invoice and Receipt Management

Automatic documentation:

• Emailed receipts for all charges
• Detailed invoices with VAT breakdown
• Annual spending summaries
• Export capabilities for accounting

Upgrading and Downgrading

Upgrading Your Plan

Immediate benefits:

• Upgrade takes effect instantly
• Prorated billing for remaining month
• All new features available immediately
• Historical data preserved

Upgrade process:

1. Go to Account Settings → Billing
2. Select new plan
3. Confirm payment method
4. Immediate access to new features

Downgrading Considerations

What happens:

• Downgrade takes effect at next billing cycle
• Current period features remain active
• Some data may be archived (not deleted)
• Can re-upgrade to restore full access

Potential limitations after downgrade:

• Reduced report generation limits
• Loss of advanced features
• Archived historical data
• Reduced support levels

Cancellation Policy

Cancelling subscription:

• Cancel anytime before next billing date
• Current period remains active until expiry
• Data preserved for 90 days after cancellation
• Can reactivate account within preservation period

International Considerations

Currency and Pricing

Multi-currency support:

• Prices displayed in local currency where possible
• Exchange rates updated regularly
• VAT/tax calculations automatic
• Regional pricing adjustments

Tax Handling

Automatic tax calculation:

• VAT for EU customers
• Sales tax for applicable US states
• GST for Australian customers
• Tax-exempt certificates supported for qualifying organizations

Payment Processing

Global payment support:

• Local payment methods where available
• Multi-currency credit card processing
• Regional banking integration
• Compliance with local regulations

Frequently Asked Questions

Can I change plans anytime?

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades occur at your next billing cycle.

What happens to my data if I cancel?

Your data is preserved for 90 days after cancellation. You can reactivate your account and restore full access during this period.

Can I get a refund?

We offer a 30-day money-back guarantee for first-time subscribers. Refunds are prorated for annual subscriptions if you downgrade mid-year.

Do you offer discounts?

We offer a 10% discount for annual billing, educational discounts for qualifying institutions, and volume discounts for large organizations.

Can I try features before upgrading?

The Free plan gives you full access to core features. For advanced features, we offer a 14-day trial of higher plans for new users.

How do I track my usage?

Your dashboard shows current usage against plan limits, billing history, and upcoming renewal dates. You'll receive notifications as you approach limits.

Remember: You can always start with the Free plan and upgrade as your needs grow. We're here to help you find the right balance of features and value for your coaching program.